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What is a Virtual Assistant?
A Virtual Assistant, or VA,
is an independent contractor
who provides short
and long term on-going
office support from an
off-site location. There are
many benefits associated
with Virtual Assistants.
Most of all, you pay for
only the time you need, when
you need it.
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Who hires Virtual
Assistants?
Anyone who needs assistants
and are not wanting or are
not in the position to hire
on-site help, needs a VA.
Independent producers with
their own expertise,
reputation and practices.
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How much do our services
cost?
The cost for our services
are based on the total
number of hours that you
need support each month and
the type of service that you
require.
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Is there a minimum?
There is no minimum,
allowing even new agents the
ability to afford the
support they need.
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What is a retainer?
A retainer is a package deal
on a certain number of hours
that the client will need on
a monthly basis. The more
hours that the retainer is
for, the better the hourly
rate that the client
receives.
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Do unused retainer hours
roll over for the next
month?
We do roll over unused
retainer hours for our
clients. Upon receipt of the
next month's retainer
payment, the account is
issued a credit for any
unused retainer hours for
the previous month.
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Is a retainer required?
No, a retainer is not
required. However, our
retainer packages offer
lower rates based on the
number of monthly hours
required.
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How do we track our time?
We use TimeTrax, a software
that is designed to act like
a timer with task lists to
be sure you will be invoiced
only for the work performed.
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How do we charge?
Our rates vary depending on
the nature of the project,
if the client is on a
retainer and other factors.
The more hours that the
client commits to in a
retainer, the better the
hourly rate.
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How are we billed?
Clients are billed via email
or fax on a monthly basis,
either on the 1st or
15th of the month.
Your invoice will include a
detailed explanation of all
services provided
and the actual time it took
to complete such tasks.
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When is payment due?
Payment is due upon receipt
of invoice, either on the
1st or 15th of the month.
Any invoices that are not
paid within 3 working days
are considered late and may
assess a late fee.
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Am I responsible for
anything other than the
VA's time?
If there any additional
costs associated with your
project, such as postage,
printing costs, etc., the
client will be billed the
actual amount spent. The
client will be advised prior
to such expense and asked
for approval.
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Who am I actually hiring
with I use the Virtual
Business Partners?
When using our of our VA's,
your contact and agreement
is with Virtual Business
Partners. There's no need
for you to search for a VA.
We do that for you!
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What kind of services are
available?
We have a complete list of
services available
here .
Contact us if there's a
service that you need by do
not see.
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Who manages my Virtual
Assistants?
There's no need for you to
manage your VA, we do that
for you. We will ensure
that the tasks assigned are
completed and by your
deadline. If there's a
problem, we contact
you immediately and handle
the situation. We also will
check in regularly with you
to make certain that all is
running smoothly.
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What if my VA gets sick?
One of the great things when
working with us is that if
your VA gets sick or
goes on vacation, with the
procedure list that was
created at the beginning of
our working relationship, we
can easily find a VA to step
in and cover for the missing
VA.
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How do I know that my VA has
completed the work?
Typically you will see the
completed results, such as
with your website, etc. The
client is also copied on all
email and hard mailings. We
also offer our retainer
clients access to our
intranet where they can view
and have access to all
documents, to-do lists and
status.
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What if there's a problem
with the work completed?
If there's a problem with
your task, contact us
directly. We will review the
problem and correct it
immediately.
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How do we communicate with
clients?
Very easily! Email, fax,
phone and voice mail. These
days virtually anything can
be transported over the
internet and via email. We
also use traditional methods
such as overnight or express
services are billed tot eh
client at cost.
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What about confidentiality
and privacy?
All of our clients and their
information are kept
strictly confidential. All
work is saved in
confidential folders in our
office. We take your privacy
very seriously. Please visit
our
privacy policy
for more information.
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How do I know that my VA
won't be sharing my secrets?
We have signed agreements
with all of our VAs that
include explicit
confidentiality clauses that
provides for serious
consequences if it is
breached.
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Can I hire my Virtual
Business Partner VA to
do other work for me
directly?
Our VAs are not allowed to
complete any work for our
clients outside of the
Virtual Business Partner
agreement we have with the
client.
e Virtual
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artner agreement we have
with the client.
 View our Directory of Virtual
Assistant Services |
