Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers.

CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing. **Wikipedia

CRM allows you to:

• See and track all customer interactions and transactions
• Know what customers details including what they bought and what they want
• View service issues, pending orders, overdue invoices
• Upsell and cross sell existing customers automatically
• Have complete customer insight every step of the way
• Integrate seamlessly with NetSuite's accounting software at any time for a complete business suite

Successful CRM involves many different areas of your company, starting with sales, of course. But also various other customer-facing areas, like marketing and customer service. Salesforce.com offers a technology solution for all those areas… and more.

With Salesforce CRM software as a service and our Force.com cloud computing platform, you can mind your customers and your budget at the same time (very important in today’s economy). Get up and running in 30 days with the world's most proven and loved CRM solution.

CRM Software used:

• SalesForce
• NetSuite
• C2CRM
• Avidian
• Microsoft CRM
• Maximizer
• GoldMine
• Commence
• Infusion

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