What is a Virtual Assistant?

A Virtual Assistant, or more commonly known as a VA, is an independent contractor who provides short and/or long term, on-going office support from an off-site location. They usually work from their home office which is professionally equipped with many requirements, including high speed internet and the latest in software / technology. There are many benefits associated with Virtual Assistants. Most of all, you pay for only the time you need, when you need it.

Who hires Virtual Assistants?

Anyone who needs assistants and are not wanting or are not in the position to hire on-site help, needs a VA. Independent producers with their own expertise, reputation and practices.

How much does your services cost?

The cost for our services are based on the total number of hours that you need support each month and the type of service that you require. We offer our clients that only need our assistance on an occasional basis a "Per Project" rate. Those clients that require reserved hours each month receive discounts depending on the amount of hours they need.  

Is there a minimum of hours we need to purchase?

There is no minimum, allowing even new clients the ability to afford the support they need.

What is a retainer?

A retainer is a package deal depending on a certain number of hours that the client will need on a monthly basis. The more hours that the retainer is for, the better the hourly rate that the client receives.

What happens to unused retainer hours?

We do roll over unused retainer hours for our clients. Upon receipt of the next month's retainer payment, the account is issued a credit for any unused retainer hours for the previous month.

Is a retainer ever required?

No, a retainer is not required. However, our retainer packages offer lower rates based on the number of monthly hours required. This offers those clients that will need support on an on-going basis a good savings.

How do you track your time?

We use TimeTrax, a software that is designed to act like a timer  with task lists to be sure you will be invoiced only for the work performed. Our customers receive both the TimeTrax report that details the various projects that were worked on, along with the actual invoice.

   

Click here to fill out our form in order to receive a quote for Virtual Assistance.

Questions? Feel free to chat with us via Skype…